What symptoms can the doctor treat?

Our doctors are general physicians (internal medicine). They see fever, cold and flu symptoms, sore throat, cough, stomach pain, vomiting, diarrhoea, food poisoning, headache, dizziness, dehydration, hives and allergic reactions, urinary symptoms, small cuts and minor burns, and sleeplessness.

How much does a hotel doctor visit cost?

For visitors without Japanese health insurance, it is a flat 80,000 yen including tax. This covers the visit, tests, medicine, the medical certificate and the doctor's travel.

Can I use my travel insurance?

Yes. You pay at the visit, and we give you a medical certificate and receipt to claim the cost from your travel insurer. Whether a claim is paid depends on your policy.

Can you test for influenza or COVID-19?

Yes. The doctor tests for influenza and COVID-19 in your room, and you get the result during the visit.

Can I get a PCR test at my hotel?

Yes. The doctor takes the sample in your room, and we email you the result the next day. The PCR test is charged separately from the 80,000 yen flat fee; please ask us about the fee when you make the request.

Can the doctor prescribe medicine?

Yes. If medicine is needed, the doctor gives it to you in your room.

What hours do you visit?

Every day from 7pm to 5am the next morning, anywhere in Tokyo and parts of Saitama Prefecture.

Hotel Doctor in Tokyo | Doctor Visits Your Hotel Room, 7pm–5am

Symptoms our doctors can see in your room

Our doctors are general physicians (internal medicine). They see hotel guests for sudden illness that cannot wait until morning, including:

Fever and infections: Fever and chills, cold and flu symptoms, suspected influenza or COVID-19
Throat and chest: Sore throat, cough and phlegm, mild wheezing
Stomach and digestion: Stomach pain, nausea, vomiting, diarrhoea, suspected food poisoning or gastroenteritis, constipation
Head: Headache, dizziness
Heat and fluids: Dehydration, heat exhaustion
Skin and allergy: Hives (urticaria), rash and itching, allergic reactions that are not life-threatening
Urinary: Pain or burning when passing urine, needing to pass urine often
Minor injuries: Small cuts and minor burns
Sleep and anxiety: Being unable to sleep, feeling anxious while away from home
Children: Children who become unwell during a family trip

If you are not sure whether a house call is right for your symptoms, contact us and we will tell you. For life-threatening symptoms, call 119 (see below).

Tests and prescription medicine in your room

Influenza and COVID-19 tests — results on the spot: The doctor tests for influenza and COVID-19 in your room and tells you the result during the visit, so you know straight away and can get the right medicine.
COVID-19 PCR test — result by email the next day: If you need a PCR test, for example for travel, the doctor takes the sample in your room and we email you the result the next day. The PCR test is charged separately from the 80,000 yen flat fee. Please tell us when you make the request that you need a PCR test, and we will tell you the fee.
Prescription medicine: If medicine is needed, the doctor gives it to you in your room, so you do not need to look for a pharmacy at night.
Medical certificate: A medical certificate and a receipt are issued for your travel insurance claim, at no extra cost.

What it costs

Visitors to Japan are normally not covered by Japanese national health insurance, so the visit is a private-pay service.

Fee: JPY 80,000 — one flat fee, tax included.
What the fee covers: The doctor's visit, any tests carried out during the visit, any medicine provided on the spot, the medical certificate and receipt for your insurance claim, and the doctor's travel to you. There is nothing further to pay afterwards. (A COVID-19 PCR test, if you need one, is charged separately.)
Payment: Cash or credit card, paid to the doctor at the time of the visit.
If you hold Japanese health insurance: Insurance rules apply instead. Please tell us when you make the request.

Using your travel insurance

Most travellers pay us directly and then claim the amount back from their own travel insurer after returning home. We issue a medical certificate and a receipt so that you have the documents your insurer will ask for. There is no extra charge for these documents — they are covered by the flat fee.

Whether a claim is accepted, and how much is returned, is decided by your insurance company under the terms of your policy. Please check your policy, and tell us when you make the request if you need the documents in a particular format.

Hours and coverage

House-call hours: 19:00 - 5:00 the next morning, every day of the year
Requests in English: Through our online request form, 24 hours a day (phone: Japanese only)
Areas: All of Tokyo (the 23 wards and the Tama area) and parts of Saitama Prefecture
Where we visit: Hotels, serviced apartments, short-stay rentals, and private homes

What the doctor can do in your room

Examine you and explain what is likely going on
Carry out tests on the spot where appropriate, such as influenza and COVID-19 tests
Provide medicine directly, so you do not need to find a pharmacy at night
Issue a medical certificate and receipt for your insurance claim
Advise you on whether you should go to a hospital, and what to do next

What a house call cannot do

A visit to your room is not a substitute for a hospital. X-rays, CT and MRI scans, blood tests that need a laboratory, surgery and admission are not possible at your accommodation. If the doctor judges that you need hospital care, you will be told so during the visit and advised on where to go.

Any medicine carries the possibility of side effects. The doctor will explain this before anything is given, and you can ask questions at any point.

When to call 119 instead

If the person is unconscious, having difficulty breathing, having a seizure, has severe chest pain, or is bleeding heavily, call 119 for an ambulance. 119 is free and is answered 24 hours a day.

A house call is for situations that are not an emergency of that kind, but that are too difficult to leave until morning.

Frequently asked questions

What symptoms can the doctor treat?: Our doctors are general physicians (internal medicine). They see fever, cold and flu symptoms, sore throat, cough, stomach pain, vomiting, diarrhoea, food poisoning, headache, dizziness, dehydration, hives and allergic reactions, urinary symptoms, small cuts and minor burns, and sleeplessness.
How much does a hotel doctor visit cost?: For visitors without Japanese health insurance, it is a flat 80,000 yen including tax. This covers the visit, tests, medicine, the medical certificate and the doctor's travel.
Can I use my travel insurance?: Yes. You pay at the visit, and we give you a medical certificate and receipt to claim the cost from your travel insurer. Whether a claim is paid depends on your policy.
Can you test for influenza or COVID-19?: Yes. The doctor tests for influenza and COVID-19 in your room, and you get the result during the visit.
Can I get a PCR test at my hotel?: Yes. The doctor takes the sample in your room, and we email you the result the next day. The PCR test is charged separately from the 80,000 yen flat fee; please ask us about the fee when you make the request.
Can the doctor prescribe medicine?: Yes. If medicine is needed, the doctor gives it to you in your room.
What hours do you visit?: Every day from 7pm to 5am the next morning, anywhere in Tokyo and parts of Saitama Prefecture.

Please have these ready

Your passport
The hotel name, the full address, and your room number
A phone number you can be reached on, and your email address
When the symptoms started, and how they have changed
Any medicine you take regularly, and any allergies
Your travel insurance details, if you plan to make a claim

How to request a visit

STEP.01: Fill in the request form in English (our phone line is Japanese only). Please include your hotel name and room number in the address field.
STEP.02: We confirm whether we can come, and roughly when. If you used the form, we reply by email.
STEP.03: The doctor comes to your room, examines you, and provides medicine if it is needed.
STEP.04: You pay by cash or credit card, and receive your receipt and medical certificate.

More information for visitors

By symptom: Fever / Stomach pain, vomiting and food poisoning / Flu and COVID-19 tests
Travel insurance: Using your travel insurance
By area: Shinjuku / Shibuya / Roppongi, Akasaka and Minato / Ginza and Tokyo Station / Asakusa and Ueno / Ikebukuro / Shinagawa, Hamamatsucho and Shiodome / Akihabara

Request and inquiry for home visit

Tokyo 23 wards and parts of Saitama Prefecture: 03-6381-7511

Tama area of Tokyo: 042-548-1717

Business overview

Administrator: NightDoctor Co., Ltd.
Office location: 2-16-6,Akasaka,Minato-ku,Tokyo
Phone number: 03-6381-7511 / 042-548-1717

Sick at your hotel in Tokyo?
A doctor can come to your room.

Night Doctor is a house-call service for people staying in Japan. You do not need to find a clinic, and you do not need to travel while you are unwell.

House-call hours

Flat fee